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Virgin Media O2 deploys AI voice agent for routine customer-service issues

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01 · NEWS SOURCE

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A longer weekend at the library

The city library will stay open two hours longer on Saturdays during a three-month trial. Residents will be asked for feedback before a permanent decision.

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02 · LEARNING EDITION

English · B1 · shortened sample

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The library is trying longer opening hours. For three months, people can stay two extra hours on Saturdays. The city will then ask people what they think.

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03 · LANGUAGE PRACTICE

trial noun
A test to see whether something works.
feedback noun
Opinions that help improve something.

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Why might the city test the new hours before making them permanent?

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To find out whether people use the extra hours and whether the change is useful.

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